Inbound Call Center Services with Flexible Plans & Affordable Pricing
31west Offers low-cost inbound call center services that include omnichannel support via phone, email, live chat & social media. Our services are backed by strict SLA adherence & a team of experienced professionals. Our teams ensures total satisfaction and an NPS score of 8+. We take complete ownership of your support function so that you can focus on growing your business.
Over the years we have earned trust as a leading provider of inbound call center services.
Top Brands We Serve
Services Offered Under Inbound Call center Services
- Hospital Support
- Patient Support
- Enquiry Handling
- Appointment Management
- Billing Support
- Claims Processing
- Insurance Support
- Revenue Management
- Product or Service Support
- Order Taking Support
- Order Processing
- Charge-Back Support
- Inventory Support Services
- Warranty Support
- Customer Feedback
- Social Media Support
- Vacation Rental Support
- Reservation Booking
- Hotel Guest Support
- General Help Desk
- Dealer Assistance Services
- Subscription Services
- Trade Show Support
- Back Office Services
Stay Open 24/7 With Our Inbound Call Center Services
We offer 24/7 support covering weekdays, weekends and holidays. We guarantee 100% response rate backed by an SLA. We ensure no calls, tickets, or chats are ever missed.
- Answer calls, emails, chat, & social channels
- Log new tickets and update existing tickets
- Triage & resolve customer issues
- Gather data & update ticket for L2 escalation
- Prioritize critical issues & resolve them quickly
- Multi-level Escalation to respective teams
- Acknowledge & resolve issues within SLA
Inbound Call Center Services Pricing
We understand that pricing advantage or cost saving is one of the key factors when outsourcing inbound call center services. For a comprehensive cost comparison, it’s important to look at the complete cost of ownership & not just the per agent fee.
Many companies are infamous for hidden charges or extra fees. Clients are charged for activities which should be a part of the standard service delivery agreement. Some examples would be custom reporting, quality monitoring, working on client’s CRM tools, over-time fees, agent training fees etc. With 31West, you can be assured of simple and transparent pricing with no overhead charges. Your monthly invoice value is fixed & remains the same month on month.
- Simple, Affordable Prices
- No hidden charges
- Transparent billing
- Monthly payment
- Training Period Not Billed (unless pre-approved)
- Multi-Channel Service Delivery is included in the services
- Internal Quality Team is included in the services
- Agent training is included in the services
- Overtime is included in the services
Omni-Channel Support
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Phone Calls
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Live Chats
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Emails
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Notification Alerts
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Tickets
Stand Out With Our Inbound Call Center Solutions
Here are 7 reasons why our client’s prefer 31West over the competition:
- No Forced Contracts
We don’t believe in time-bound contracts. We only request a one-month notice in advance.
- Bring Your Own Applications & Tool
We work directly with your business applications, CRM, and other tools, ensuring no data is transferred to external platforms.
- 23 Years of Trust
Since 2001, we’ve been assisting small and mid-sized businesses in lowering costs and delivering delightful customer experience.
- 100% White-labeled Services
We handle all the behind-the-scenes work, with no reference to 31West.
- Flexible Coverage
You can tailor the service coverage to your preference, selecting the hours of the day and days of the week that suit you best.
- SLA Compliance
We guarantee full compliance with client SLAs, that are crucial factors in contract renewals.
- Significant Cost Saving
Providing 24/7 support can be costly. Our clients have reduced their support expenses by 50% to 70%.
What Can You Expect From Our Customer Support Services
Stay Open 24/7
Be available 24/7 for your users or customers without the overheads
No Bots or Voicemails
No frustrating Bots or VMs. Our support reps keep your customer happy & business growing
Custom Training
Our team is fully trained on your business, applications & SOPs before going live
Significant Savings
50% to 70% lower cost of customer service when compared to in-house teams
No Contracts
No forced, time bound contracts. Disconnect anytime with a 1-month notice
BYOT
We work on your business applications & tools. No integration headaches
Go-Live in 1 Week
50% to 70% lower cost of customer support when compared to in-house teams
Omni-Channel Support
We respond to support request over Phone calls, Emails, Chats & Tickets. All in the same cost
100% White-Label
We work behind the scene. All calls, chats and emails are answered under your brand name
Bring Your Own CRM Tools with Our Customer Service
With 31West, you need not worry about having to move away from these tools. For a hassle-free support, we jump on the same applications as your in-house reps, eliminating any duplication of work or being out of sync. We work with your CRM, help desk, ticket management, billing, shipment and return, admin panels, etc.
Our Call Center Service Backed by Guaranteed SLA
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Under 5 Rings
Phone Response Time -
Under 15 Mins
Email Response Time -
Under 5 Mins
Notification Response Time
Industries We Serve
Call 877-262-5030 or request a custom quote via the form below.